At Sacred Zen Shop, we hope you love your items as much as we do. However, if you’re not satisfied with your purchase, we’re here to help.
If you are not completely satisfied with your purchase simply return the goods to our warehouse within 30 days and we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below. All good must be returned to Sacred Zen Shop Ltd in a re-saleable condition within 30 days of delivery. Sacred Zen Shop Ltd reserves the right to refuse the customer a credit or refund if the goods returned are not in a re-saleable condition.
Refunds: We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser’s credit card within 5-7 working days from processing your return and will exclude original shipping costs.
Damaged & Missing Products: The Customer must make any claims for damaged or missing product within 3 working days of receipt of delivery. Sacred Zen Shop Ltd reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.
Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Sacred Zen Shop Ltd will still be fit for the purpose of its intended use.
Overseas Orders: Sacred Zen Shop Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.
How to Return an Item
If you’ve changed your mind and no longer want an item when it arrives, no problem! Simply:
- Keep everything packaged and unused.
- Place a note in the parcel with your name, order number, and the reason for returning.
- Send it to:
Sacred Zen Shop
138 Infirmary Road
Sheffield
S6 3DH
Important Information:
- Please send items using a tracked service, as we cannot take responsibility for lost returns.
- Once we receive your item, we’ll process a refund for the item cost (excluding shipping fees) and notify you via email.
- Unfortunately, we cannot accept items that have been opened or used.
Faulty, Incorrect, or Damaged Items
If your order arrives damaged or incorrect, please email us at hello@sacredzenshop.co.uk with:
- A description of the issue.
- Photographic evidence of the damage or incorrect item.
We’ll work quickly to resolve any problems and ensure you’re satisfied with your order.
